BEGIN WITH
The work as it is.
Who does it, what they use now, where it becomes difficult and what cannot be lost.
Tell us who is doing the work, where capability or coordination breaks down, and what should remain true when the system improves.
Who does it, what they use now, where it becomes difficult and what cannot be lost.
Sometimes the answer is a product, sometimes a workflow, and sometimes better structured knowledge.
Evidence, architecture, prototype, governance and a route to operate the result.